LUSA Engineering: Privacy Policy

Effective Date: 17 July 2025

LUSA Engineering (Pty) Ltd (“LUSA Engineering,” “we,” “us,” or “our”) is a proudly South African mechanical engineering company. We are committed to protecting your privacy and personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us, including through our website at www.lusaeng.co.za.

1. The Personal Information We Collect

We only collect personal information that is adequate, relevant, and not excessive for the specific purposes outlined in this policy. This may include:

• Contact Information: Your name, company name, email address, physical address, and telephone number, typically when you inquire about our services or engage with us.

• Website Usage Data: Information about how you interact with our website, such as your IP address, browser type, pages visited, and time spent on our site. This is primarily collected through cookies (see Section 4).

• Business-Related Information: Details necessary for us to provide our specialized engineering services, including project requirements, technical specifications, and contractual information.

2. How We Collect Your Personal Information

We collect personal information directly from you when you:

• Fill out forms on our website (e.g., contact forms, inquiry forms).

• Communicate with us via email, telephone, or other direct channels.

• Engage with us for our engineering services.

• Voluntarily provide information for business purposes.

We may also collect certain information automatically as you navigate our website, primarily through cookies.

3. How We Use Your Personal Information

We use your personal information only for the purposes for which it was collected and agreed upon with you, including:

• To respond to your inquiries and provide you with information about our services.

• To deliver and manage our turnkey mechanical engineering projects and services.

• To process your requests, contracts, and provide customer support.

• To understand website usage and improve our online presence and services.

• To comply with legal and regulatory obligations.

• For internal record-keeping, administrative purposes, and to enhance our business operations.

• To detect and prevent fraud, security breaches, or other prohibited activities.

4. Cookies and Website Data

Like precision tools, our website uses “cookies” to enhance your online experience. Cookies are small data files placed on your device that allow us to:

• Remember Your Preferences: They help us recall your settings and streamline your navigation.

• Analyse Website Performance: We use cookies to understand how our website is used (e.g., popular pages, traffic sources) to continuously improve its design and content. This data is typically aggregated and anonymised.

• Improve User Experience: Cookies help us provide you with a more efficient and personalized Browse experience.

Types of Cookies We Use:

• Strictly Necessary Cookies: These are essential for the website to function correctly (e.g., enabling navigation). We do not require your explicit consent for these.

• Analytical/Performance Cookies: These help us understand how visitors interact with our website by collecting information about the number of visitors, which pages are most popular, and how visitors move around the site. This helps us improve website performance.

• Functionality Cookies: These allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features.

Your Cookie Choices:

We will ask for your consent for non-essential cookies through a cookie banner when you first visit our website. You have the right to accept or decline these cookies. You can also manage your cookie preferences directly through your browser settings. Be aware that disabling certain cookies may impact the functionality and features of our website.

5. Disclosure of Your Personal Information

We will not sell, rent, or lease your personal information to third parties. We may disclose your personal information in the following circumstances:

• Service Providers: To third-party service providers (operators) who assist us in delivering our services (e.g., IT support, project management software). We ensure these providers are bound by confidentiality and POPIA-compliant agreements.

• Legal Compliance: Where required by law, court order, or governmental regulations.

• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, provided the receiving party agrees to protect your personal information in a manner consistent with this policy.

• Protection of Rights: Where we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

6. Information Security

We are committed to securing your personal information. We implement appropriate technical and organisational measures to prevent unauthorised access, disclosure, alteration, or destruction of your data. These safeguards include:

• Physical security measures for our premises.

• Computer and network security protocols (firewalls, encryption).

• Restricted access to personal information on a need-to-know basis.

• Regular review and update of our security controls.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Retention of Personal Information

We will not retain your personal information for longer than is necessary to fulfil the purposes for which it was collected, or as required by applicable laws or legitimate business interests. Once your personal information is no longer required, it will be securely destroyed or de-identified.

8. Your Rights Under POPIA

As a data subject, you have certain rights concerning your personal information, including:

• Right to Be Informed: To be notified that your personal information is being collected.

• Right of Access: To request a copy of the personal information we hold about you.

• Right to Rectification: To request that we correct or update any inaccurate or incomplete personal information we hold about you.

• Right to Object: To object, on reasonable grounds, to the processing of your personal information.

• Right to Erasure/Destruction: To request the destruction or deletion of your personal information in certain circumstances.

• Right to Lodge a Complaint: To lodge a complaint with the Information Regulator if you believe your rights under POPIA have been infringed.

To exercise any of these rights, please contact us using the details below. We may require proof of your identity before processing your request.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us:

LUSA Engineering (Pty) Ltd
Unit B4 Cosmo Business Park
Rietvallei Road
Roodepoort
Gauteng
South Africa
Email: admin@lusaeng.co.za
Telephone: 060 971 9438